top of page

Privacy Policy

Effective Date: December 2024
Last Updated: December 2024

Lukad AV Academy ("we," "us," "our") is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

​

1. What Information We Collect

We may collect the following types of personal information:

  • Identifying Information: Name, date of birth, and gender.

  • Contact Information: Address, email, and phone number.

  • Employment Information: Details related to Working with Children Checks (WWCC) or other mandatory screening for employees and volunteers.

  • Payment Information: Billing address and credit card details for payment processing.

  • Student Information: Names, ages, and relevant details provided by parents or guardians.

2. How We Collect Information

We collect personal information in the following ways:

  • Directly from you when you fill out forms, contact us, or use our services.

  • From third parties (e.g., WWCC verification, or school referrals).

  • Automatically through your interactions with our website or digital platforms.

3. How We Use Your Information

We use your personal information to:

  • Provide services, including training sessions and workshops.

  • Verify compliance with child protection laws, such as WWCC.

  • Communicate with you regarding bookings, schedules, and updates.

  • Process payments securely.

  • Improve our services based on feedback and analytics.

4. Disclosure of Information

We may disclose your information to:

  • Regulatory bodies to comply with legal obligations.

  • Trusted third-party service providers, such as payment processors, under strict confidentiality agreements.

  • Schools or educational institutions to coordinate services, where applicable.

We will not sell, rent, or trade your personal information to third parties.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure by:

  • Storing data securely in encrypted systems.

  • Regularly reviewing and updating our data protection practices.

  • Restricting access to personal information to authorized personnel only.

6. Accessing and Correcting Your Information

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections if the information is inaccurate, outdated, or incomplete.

To make a request, contact us at lukadavacademy@gmail.com. We may require verification of your identity before processing such requests.

7. Complaints and Feedback

If you believe we have breached the APPs or mishandled your information, you can lodge a complaint by contacting us at lukadavacademy@gmail.com
If unsatisfied, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC). Visit their website at oaic.gov.au for more details.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Email: lukadavacademy@gmail.com

 

bottom of page